About Us
Our Team
Ed Hahn is a compassionate and strategic healthcare operations leader with over 15 years of experience designing and scaling high-performance healthcare contact centers. As the founder of Priority Optimization, Ed partners with fast-growing healthcare and wellness organizations to overcome operational challenges by aligning people, processes, and technology.
With a foundation built on trust, respect, and authentic relationships, Ed brings a hands-on, people-first approach to every engagement. His expertise spans contact center optimization, digital transformation, workforce management, and technology integration—all tailored to improve patient experience, enhance operational efficiency, and support regulatory compliance.
Ed’s North Star is simple: to empower mission-driven organizations to scale with clarity, compassion, and operational excellence. He thrives when working with healthcare teams navigating rapid growth, helping them implement scalable solutions that drive measurable outcomes and long-term success.